If no one can hear you
- Make sure the microphone icon is not muted.
- Allow Teams or your browser to use the microphone.
- In Device settings, select the microphone you want to use.
- Disconnect Bluetooth headphones if Teams selected the wrong device.
Return to main siteMicrosoft Teams support
Ready when you are.
Use this guide to join your Émigré Canada online meeting and solve the most common audio, video and connection problems.
How to joinBefore your meeting
How to join
Join five minutes early so you have time to check your microphone and camera.
- 01
Open your invitation
Find the email or calendar invitation from Émigré Canada and select Join the meeting now.
- 02
Choose how to join
Use the Teams app if it is already installed, or select Continue on this browser. A current version of Edge or Chrome works best.
- 03
Enter your name
If prompted, type the name you used when booking. You can join as a guest without signing in.
- 04
Check your settings
Allow access to your microphone and camera, choose whether to turn your camera on, then select Join now.
Good to know
No Microsoft account is required.
You can normally join an Émigré Canada Teams meeting as a guest from your web browser or the free Microsoft Teams app.
If Teams asks you to sign in, look for an option such as Continue on this browser or Join without signing in. The wording may vary by device.
Troubleshooting
Microphone and camera
Try these checks in order. After each one, return to Teams and test again.
If your video is not working
- Make sure the camera icon is turned on.
- Allow Teams or your browser to use the camera.
- Close other apps that may be using the camera.
- In Device settings, select the correct camera.
If sound or video breaks up
- Move closer to your Wi-Fi router if possible.
- Turn off your camera to improve audio quality.
- Close downloads, streaming, or unused browser tabs.
- Leave the meeting, reopen the invitation, and join again.
Privacy reminder: Join from a quiet, private location when discussing personal matters. Émigré Canada does not routinely record or transcribe client meetings.
Can’t get in?
If the meeting link does not work
- Open the original invitation and try the link again.
- Copy the link into a current version of Microsoft Edge or Google Chrome.
- Check that your internet connection is working and restart the browser.
- If an error remains, contact Émigré Canada and include your name and meeting time. Do not email confidential documents or case details.
Need help?
Contact Émigré Canada
If you still cannot join, call or email us. We will help you reconnect or arrange another time if necessary.
Please do not send personal documents or confidential case information by email.